Returns & Exchanges

At COWIN, we stand behind the quality of our audio gear and offer a 30-day risk-free return policy to ensure you are completely satisfied with your listening experience. If your headphones or speakers do not meet your expectations, we provide straightforward solutions for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the product in its original packaging including all accessories, manuals, and cables to ensure a smooth processing of your return.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.